FAQ

01

Is custom cheaper than Shopify?

Upfront, Shopify can look cheaper. Over a year, plan fees, apps, and transaction extras often cost more than a one-time custom build from ₹25,000.

02

Can I move from Shopify to custom later?

Yes. We can rebuild the store and migrate catalogue content. You stop paying Shopify once the new site is live.

03

Will I lose apps?

You will not get the Shopify app store. We implement the features you actually use — filters, payments, WhatsApp — as part of the build.

04

Can you build a fashion store without Shopify?

Yes. We custom-code the store so you are not paying monthly theme and app fees. See Shopify vs custom for the tradeoffs.

05

Do you help with product photography?

We can advise on what the site needs. Photography itself is usually supplied by you or a photographer we can introduce.

06

Do you meet clients in Surat?

Yes, by appointment at our Mota Varachha studio. Many projects still start on WhatsApp.

07

Do you only work with Surat businesses?

No. The studio is in Surat. Clients can be anywhere. Local fashion and wholesale brands are a natural fit.

08

What is the starting price in Surat?

Business websites from ₹15,000. Custom e-commerce from ₹25,000. Same published pricing as the rest of the site.

09

Do I have to buy maintenance?

No. Launch includes initial edits. After that, website maintenance is optional — useful if you want ongoing updates without hiring in-house.

10

How fast are small website updates?

Most text, image, and product edits are done in 1–3 days.

11

Do you maintain sites you did not build?

Sometimes, after a short review. Custom-coded sites we already understand are the best fit.

12

Is ₹25,000 the final e-commerce price?

It is the starting price for a custom store. Larger catalogues or extra features are quoted before we start.

13

Do you charge monthly like Shopify?

No platform subscription. Hosting after year one is pay-as-you-grow. Optional website maintenance is separate.

14

Is GST included?

Starting prices are exclusive of GST if applicable.

15

What does One Payload do?

Custom web development: e-commerce websites, business websites, and website maintenance after launch.

16

Do you only work with local clients?

No. We work with brands across India and overseas. Communication is WhatsApp-first.

17

Do you build clothing brand stores?

Yes. Fashion and lifestyle brands are a strong fit — including stores that need a premium look and smooth mobile checkout.

18

How much does a website cost?

Business websites from ₹15,000. Custom e-commerce from ₹25,000. See the pricing page for what is included.

19

How long does a project take?

Most projects take 15–30 days from kickoff if content and product details are ready.

20

How do I reach you?

WhatsApp or call 8140049476, email Radhikikani123@gmail.com, or send a project enquiry.

21

Do you use WordPress or Shopify?

No. We custom-code the site. You avoid monthly platform rent and keep the design, code, and data.

22

Can you add a store later?

Yes. Many clients start with a company site, then add e-commerce when they are ready to sell online.